Returns & Exchanges

At Gills Building Supplies, we stand behind the quality of our materials and offer a 30-day return policy for unused, resaleable items in their original packaging. Whether you ordered excess inventory or the wrong specifications, we are here to help you get the right supplies for your project.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or visit our service desk with your original order number and proof of purchase to start the return process.

• 2.
  Prepare the Materials

  Ensure all building materials, hardware, or tools are securely packed in their original, undamaged packaging to prevent transit damage.

• 3.
  Ship or Drop Off

  Return your items to our central warehouse via your preferred courier or bring them directly to any Gills Building Supplies retail location for immediate processing.

• 4.
  Inspection and Refund

  Once our team verifies the condition of the returned stock, your refund will be issued to the original payment method within 5-7 business days.